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i haven't been able to sign in to app for three months

  • September 9, 2024
  • 1 reply
  • 13 views
Colm Carters
Community Member

I haven't been able to sign in to my mobile app account for three months now every time I do it doesn't recognise my email or phone number asks me to change both but doesn't recognise my information when I do this either 🤦 

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • September 11, 2024

    Hi @Colm Carters 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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