When did you order it? SIM cards are normally sent via Royal Mail and can take anywhere from a week to ten days to arrive. 
 

• When will I receive my order? F.A.Q.

I have a new contract and I received my phone and it should be switching date today but I haven’t received Sim card and I noticed you have sent me email with ESIM. I prefer a plastic SIM card please

I ordered it 6 days ago

You need to install the eSIM and then you can register on the app. You can then request a replacement physical SIM via the app or pop to your local Currys store with ID and you can get a replacement sim from there. Once you order online it will disconnect your current SIM so bear that in mind as it is bank holiday weekend so there will be postal delays. 

Hey there ​@Avin, if we sent an eSIM, then this is what would’ve been requested at checkout, and why you didn’t receive a physical SIM card.

If you require a physical SIM, please see how to get one below:

• How do I get a replacement SIM or eSIM? F.A.Q.

Thanks,

Tyler