i havent recieved text messages for over 2 weeks its really frustrating

  • 7 April 2021
  • 1 reply
  • 3 views

i havent recieved text messages for over 2 weeks its really frustrating. I havent recieved a text since 24/03/2021. I can send texts but i dont get any. Please help!!!!


1 reply

Userlevel 5
Badge +4

Hi @Helenb3 

We are sorry to hear this. Is the number you are using originally ported over from Lyca Mobile? If so, we are aware of an issue where Customers who have ported in where Lyca Mobile is the origin network are unable to receive off-net SMS. We can confirm this is being looked into and LYCA is working on a resolution for this with their Vendor.

-Mohsin

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