I have tried to get the iPhone 11 contract with 50gbs however, i am not being allowed a contract and keep being cancelled with no explanation. I have tried calling the call center for help but it as I am not a customer they will not help or even pick up the phone. I have a good credit score (better than my partner who got approved) and am in no debts. Please help.
Question
I keep being declined/cancelled for a phone contract but my credit score is good. Why could it be?
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Hello
I’m sorry to hear that.
Our contracts are subject to a credit check and a security check.
The Security check is run first. If multiple orders are placed in quick succession this can flag up and cause a fail so it may not be the credit check that’s failing but the security check.
We’d usually recommend waiting up to 30-days before placing a new order in this case.
Mohammed
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