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i keep losing sinal

  • December 14, 2024
  • 16 replies
  • 187 views
R
Community Member

I continually am losing signal in areas where that never used to be a problem. Do I need a replacement SIM card?

Best answer by Kash M

Hi ​@Redkram,

Welcome to the Community!

You can check the network coverage and network status at the link below:

If you don’t see any issues, please test the SIM in a different handset.

 

Kash

    16 replies

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • Answer
    • December 15, 2024

    Hi ​@Redkram,

    Welcome to the Community!

    You can check the network coverage and network status at the link below:

    If you don’t see any issues, please test the SIM in a different handset.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Maria Witts
    • New Contributor
    • May 20, 2025

    Help keep losing signal

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • May 21, 2025

    Hey there ​@Maria Witts, we’re sorry to hear that. What phone do you have and what’s your full postcode please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Maria Witts
    • New Contributor
    • May 21, 2025

    Google Pixel 9 pro.  Sn2

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • May 22, 2025

    Hey there ​@Maria Witts, what’s the full postcode please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Amanda Bee
    New Contributor
    • Amanda Bee
    • New Contributor
    • June 5, 2025

    I'm getting the same issue. I've been with ID for years now but suddenly I'll have no signal and phone says this. I don't have another phone to use for a few weeks to see if it's the handset or sim card that's the issue

     

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • June 9, 2025

    Hey there ​@Amanda Bee, sorry to hear that.

     

    How long have you had issues for please?

     

    Also, what phone do you have and what’s your full postcode?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Amanda Bee
    New Contributor
    • Amanda Bee
    • New Contributor
    • June 9, 2025

    Hiya,

    Its a Samsung Galaxy S22 ultra. The problem has been for about 6 weeks. 

    Post code is HU6 8LJ. 

    I used to get great signal in this area and the signal checker says its good 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • June 9, 2025

    Sorry to hear that ​@Amanda Bee. Do you have no signal at all? Does it affect calls, texts and data?

     

    Do you always have the issue, or only sometimes?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Amanda Bee
    New Contributor
    • Amanda Bee
    • New Contributor
    • June 9, 2025

    Hi Tyler, 

    No. It will be fine for a week or so then I'll be out and about and it will all just go

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • June 9, 2025

    Do you have a physical SIM card inserted into your phone ​@Amanda Bee?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Amanda Bee
    New Contributor
    • Amanda Bee
    • New Contributor
    • June 10, 2025

    Yes

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • June 11, 2025

    Hey there ​@Amanda Bee, have you tried a free replacement SIM card with us before? If not, please see how below as we’d recommend doing so:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    O
    New Contributor
    • Organicgran
    • New Contributor
    • September 29, 2025

    For the last month it so I repeatedly lose phone signal in places I've never had a problem before. I've checked the signal strength and checked for any area specific issues and there are none 🤷🏼‍♀️

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 30, 2025

    Hi there ​@Organicgran, sorry to hear that. What are the full postcodes and what device do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    O
    New Contributor
    • Organicgran
    • New Contributor
    • September 30, 2025

    Hi Tyler

    I have a Fairphone. Most problems occur in SA62 0ER but aren't confined to there. 

    Jude

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