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i loose connection out of my postcode area

  • October 25, 2024
  • 4 replies
  • 15 views

Tracey Britton
New
 Contributor

I loose connection out of my postcode area and I cannot access live chat 

4 replies

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  • iD Mobile Employee
  • 2144 replies
  • October 28, 2024

Hello @Tracey Britton 

 

Welcome to the community and thank you for posting. 

 

We are very sorry to hear you are experiencing issues with service.

Can you please confirm if calls/texts and data are all impacted? If so, is this happening in any particular area or all over?

Please could you also provide the make/model of your handset?

 

Thank you 

 

Nat 


Tracey Britton
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • October 28, 2024

Yes calls , data and texts 

iphone 11


Tracey Britton
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • October 28, 2024

Out of my area I loose connection 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4097 replies
  • October 29, 2024

Hey there @Tracey Britton, how long has this been an issue for?

 

Have you tried a free replacement SIM?

 

Also, what issues are you having with connecting to live-chat?

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler