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I’m having a problem receiving calls

  • August 31, 2024
  • 6 replies
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  • New
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  • 1 reply

My out going calls are fine but people trying to ring me are getting the message ‘call failed for some and number not recognised for others’. I tried from a phone just 4 feet away and got the same message 2 times then it connected.

I have factory reset the phone. Put the sim in another phone and still the same problem.

I have tried moving to another room and also moving outside, but still the same problem.

Do you think that there maybe a problem with my sim and if I got a new sim it may work?

 

Best answer by Tom B

Hi @kthjac 

 

It’s weird that it’s get the message twice and then connect just fine.

 

It could be worth trying a replacement SIM card, which can be picked up from any Currys store or we can assist in having one sent out, please let us know if you’d like one sent out.

 

Tom

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Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • Answer
  • September 3, 2024

Hi @kthjac 

 

It’s weird that it’s get the message twice and then connect just fine.

 

It could be worth trying a replacement SIM card, which can be picked up from any Currys store or we can assist in having one sent out, please let us know if you’d like one sent out.

 

Tom


  • New
 Contributor
  • 3 replies
  • October 2, 2024

I can’t make and receive calls from my Samsung Galaxy 3G J5 2016 phone but I can send and receive texts.

Why do you think that is? 🙏🏻


 

 


  • New
 Contributor
  • 3 replies
  • October 2, 2024

This just happened a week ago. Thanks.🙏🏻 


  • Author
  • New
 Contributor
  • 1 reply
  • October 2, 2024

I got a new sim from Currys and the same thing is happening. I changed it to another phone and it is no different. Any idea why this is.


Giles Cudmore
New
 Contributor
  • New
 Contributor
  • 1 reply
  • October 3, 2024

I have the same problem, missed a vital call from the hospital as at their end it rang but didn’t ring for me. Checked using my landline and it went to voicemail even though I was inches away. Partners mobile just rang and didn’t connect.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1996 replies
  • October 7, 2024

@Red Rose @kthjac @Giles Cudmore

Have you all tried the Troubleshooting steps in this article?

Thanks.