Hi ​@Paulwilliams198734 

You can contact an advisor via Live Chat  to request a replacement SIM (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

You can also visit your local Currys (with ID) and they will be able to help you.

Or you can request this via your on-line account:-

https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dget%2Da%2Dreplacement%2Dsim%2Dor%2Desim%2D45097

Please be aware that you account will be suspended until your new SIM is activated.

Good luck x

If its not to much trouble for you maybe visit a Curry's store to get a replacement sim. Bearing in mind you'll need to bring along ID like a passport or driving licence.

Joe

Hi ​@Paulwilliams198734,

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. However, as mentioned by ​@JoeKing, it may be quicker to go to a Currys store to collect on free of charge, however you’d still need to contact our live chat team to activate the SIM card. 
 
 
Once connected, simply explain your request and an advisor will assist you further.
 
 
Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team