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I need help to reset my voicemail mail box name

  • June 27, 2024
  • 1 reply
  • 267 views

GillWev
Community Member

Hi, 
I’m pulling my hair out and frustrated at not being able to speak with anyone!!

New to iD. Tried to set up my voicemail box, got the 3 steps to do. Did step 1 and set up my pin. Set 2 to set up my mailbox name, I misunderstood this and recorded my message and saved it. When i realised that was the third option I hung up, hoping it would cancel. 

I now can’t reset my mailbox name. I’ve tried 123 and it says my mailbox is not set up but it only takes me to part 3 to record my voice message and bypasses the first 2 stages

I’ve logged on and turned off my voice mail, waited and turned it back on. 

It still takes me to just the third step. 

I need iD to reset it so that I can do all 3 steps again correctly. Can anyone sort for me please? 

Best answer by Kash

Hi @GillWev,

Welcome to the Community!

I would advise checking the article below:

 

If you still have issues please contact our Live Chat Team.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • July 9, 2024

Hi @GillWev,

Welcome to the Community!

I would advise checking the article below:

 

If you still have issues please contact our Live Chat Team.

 

Kash