Hi ​@Aloysius  this information will be on your welcome to iD email. Please ensure you have checked your junk and spam folders too. Thanks.

Hello, Sian - I bought the sim back in November of last year - nothing in spam or junk…..

Hey there ​@Aloysius, no problem. When were you expecting to have received your gift card by?

Thanks,

Tyler

Hello - I found what seems to be the welcome email and I now have the transaction number but I’m missing the order number. The gift card should have arrived by 120 days after placing the order. Thanks.

Thank you ​@Aloysius 

Was the order placed directly though ID Mobile?

The order reference number would like have been sent on the very first email. 

Have you been able to locate any further correspondence?

If not, please let us know and we will do all we can to assist further. 

Natalie 

Hello. I think the order was placed via a comparison site but I can’t remember which one. The first email I received was from giftcloud.com on 21 Nov saying :

‘Thank you for submitting your details for the following offer:

£30 - Curry's or Amazon.co.uk Gift Card. ‘

Regards

Hey there ​@Aloysius, no problem. You will need to contact GiftCloud directly to look into this further on hello@giftcloud.com

Thanks,

Tyler

Tyler - I have been in contact with Giftcloud over the past few weeks and they told me to contact you.

OK ​@Aloysius 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.