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I need my PAC code but can't get it by messaging

  • November 14, 2024
  • 2 replies
  • 419 views

I keep getting a message that my date of birth format is incorrect. Does it need / between day month year or just the 6 numbers

Best answer by Daz_S

I’d have to say the full DOB ​@kthjac, thus:

ddmmyy or ddmmyyyy - not dd/mm/yy or dd/mm/yyyy

 

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2 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • November 14, 2024

I’d have to say the full DOB ​@kthjac, thus:

ddmmyy or ddmmyyyy - not dd/mm/yy or dd/mm/yyyy

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • November 14, 2024

Hey there ​@kthjac, thank you for reaching out. 

 

It should be DDMMYY. For example, today’s date would be entered as 141124. If that doesn’t work for some reason, please try typing the year in full.

 

If you’re having issues still, please try getting one via the iD Mobile app/website, or contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler