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Question

i need my upgrade invoice to claim gift but cant find it anhwhere

  • July 3, 2026
  • 1 reply
  • 7 views
F
Community Member

I recently upgraded my phone (delivered yesterday) and was ment to get a free gift. Apparently I have to claim it online, and it is asking me for an invoice but I cant find it anywhere? I have an email of delivery confirmation and of confirmed purchase but they dont meet the requirements to claim, I need the actual invoice and I have no idea where to find it 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 3, 2026

    Hi ​@Flamingo846,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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