Hey there ​@Angel1475, we’re very sorry to hear this. Can you advise what you’ve been told please?

Thanks,

Tyler

Hi first I was told it's being sorted, it wasn't, then was told I've already received the proof by email, I hadn't, so I was told to email them and was told they don't have any information relating to the new plan ! Only information relating to the old plan. Nothing or nobody will help to get what i need. 

Hey there ​@Angel1475, sorry to hear that. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Hello I replied on the same day but I've not heard anything back ? 

Hey there ​@Angel1475, we’re getting back to all customers ASAP, as we’re very busy at the moment and not a live-service on public or PM’s via Community. 

Thanks,

Tyler