I purchased a SIM/set up a direct debit a couple days ago on the basis that the coverage checker says there are no problems and full signal at my address - but I can’t even receive texts or load anything on the internet indoors in my house or on the streets nearby so this network is basically unusable for me.
I want to cancel before I’m charged anything but I can’t log into the account anywhere or speak to anyone so unsure what to do - could someone from iD private message me to help?
Best answer by Kash
Hi
Welcome to the Community!
Have you checked the coverage checker to see if there is any work being carried out?
https://www.idmobile.co.uk/help-and-advice/coverage
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
+24Hi
Welcome to the Community!
Have you checked the coverage checker to see if there is any work being carried out?
https://www.idmobile.co.uk/help-and-advice/coverage
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
+24Hey there
Do you require assistance with cancelling your contract?
Thanks,
Tyler
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