I need to reduce the time it takes to switch over to voicemail at the moment it's 30sec i want 15sec | iD Mobile Community
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I need to reduce the time it takes to switch over to voicemail at the moment it's 30sec i want 15sec

  • November 9, 2025
  • 4 replies
  • 35 views

Easy
New Contributor

I need to reduce the time it takes to switch over to voicemail at the moment it's 30sec I'm looking for 15sec has anyone been able to adjust their unanswered switch time on a Samsung Android mobile phone.

4 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • November 10, 2025

@Easy  I've not done this (in the instructions below)  myself as my voicemail kicks in pretty early I had set this up may year's ago.

 

You can change your iD Mobile voicemail ring time by dialling **61*123** followed by the number of seconds (from \(5\) to \(30\)) and a # at the end. For example, to set the ring time to \(20\) seconds, dial **61*123**20#. The default is usually \(30\) seconds, but you can make it shorter, down to the nearest \(5\) seconds.

 

 

Joe 🙂


Easy
New Contributor
  • Author
  • New Contributor
  • November 10, 2025

Hi Joe, 

I've tried putting in **61*123**15# but the timing doesn't change, it still remains at 30sec.

Are there any other methods/options to try. 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • November 10, 2025

Maybe speak to iD customer service via their online Live Chat service, ​@Easy

The iD advisers should be able to change the network settings for your voicemail service. 

Tell the 24/7 chatbot you’d like to “talk to a person” - the advisers work until 8pm on weekdays.  

🍀


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • November 10, 2025

Hey there ​@Easy, as advised by ​@andewhite, please contact our live-chat.

 

Thanks,

Tyler