transaction number, no earbuds were delivered with my order, how do i get this checked to confirm when they will be delivered. Thanks

Thank you. I did this this morning. For info of others in this situation, I have been told to go back to where I took my contract out and they will sort it. Rather than Id mobile directly. In my case this is currys instore.

Use the iD onlineLive Chatservice, to speak to a customer adviser @sarahlouisejThe advisers work until 8pm on weekdays and 6pm on weekends- just tell the 24/7 chatbot you’d like to “talk to a person”.

i ordered earbuds with my daughters new phone but they didn't arrive with the phone

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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