Skip to main content
Question

i ordered earbuds with my daughters new phone but they didn't arrive with the phone


sarahlouisej
New
 Contributor

transaction number, no earbuds were delivered with my order, how do i get this checked to confirm when they will be delivered. Thanks

3 replies

MZone
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 1010 replies
  • May 4, 2025

Use the iD online Live Chat service, to speak to a customer adviser ​@sarahlouisej 

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


sarahlouisej
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • May 4, 2025

Thank you. I did this this morning. For info of others in this situation, I have been told to go back to where I took my contract out and they will sort it. Rather than Id mobile directly. In my case this is currys instore. 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3886 replies
  • May 5, 2025

Hey there ​@sarahlouisej, brilliant, we hope Currys can help further.

 

Thanks,

Tyler