Skip to main content
Solved

I sent my phone back to google...in June

P
Community Member

Hi 

In June my Google Pixel 3aXL phone from was on the blink - it starting phoning emergency services or being unresponsive, requiring a hard restart, twice. 

ID mobile weren’t taking calls as it was in the midst of covid so I contacted Google. They asked for the phone back, so I sent it using the documents they sent me. Since then nothing. My SIM is in my old IDmobile phone a 2017 Samsung A5.

Can you advise?

Thanks

Peter

 

Best answer by Rory C

Hi @PPugh1973, just to confirm, the repair was arranged through Google themselves? If so, we wouldn’t have any visibility on this, and you’d need to chase this up with them directly.

Let me know if I’ve misunderstood.

 

Thank you,

Rory

View original
This topic has been closed for replies.

3 replies

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • Answer
  • November 1, 2020

Hi @PPugh1973, just to confirm, the repair was arranged through Google themselves? If so, we wouldn’t have any visibility on this, and you’d need to chase this up with them directly.

Let me know if I’ve misunderstood.

 

Thank you,

Rory

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
P
Community Member
  • PPugh1973
  • Author
  • Community Member
  • 0 replies
  • November 21, 2020

Hi

Thanks for the reply here.

I have contacted google and had nothing back. Given I sent it in June after a faulty May, culminating with the phone spontaneously phoning emergency services whilst I was on a run (try convincing someone you don’t need ambulance when you are out of breath).

I recognise that ID wasn’t involved, but you had closed the phone centre as part of your COVID response, and my situation was covered by your FAQ system. As this phone has now cost me £100 just in phone payments for a phone I am paying for in a contract with you rather than google, how can I get a phone (please god not a Pixel, why I moved off Samsung I will never know) or cancel my contract?

Many thanks for any guidance with this 

Peter

 

 

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • November 27, 2020

Hi @PPugh1973,

 

I would look for an alternative way of contacting Google if the way you’re trying has been unsuccessful.

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement