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Question

i wanted to keep my old number but when i phone out people dont recognise ot as me

  • May 5, 2026
  • 1 reply
  • 5 views
C
Community Member

Why hasnt my old number transferred? I even had to set my account up with a new number? I wanted to keep my old one

    1 reply

    K
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Kwanele Z
    • iD Mobile Employee
    • May 5, 2026

    Hi ​@CamDav88,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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