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id app

  • September 13, 2024
  • 1 reply
  • 19 views

Maza
Community Member
  • Community Member

The app is set up in my id number not the my old one as requested, will I be able to amend this when my account switches on Monday? 

Best answer by Tom

Hi @Maza 

 

If you’re in the process of transferring a number over to iD Mobile, the app/website will automatically update to the transferred number in time.

 

If you’re trying to register but can’t due to the number being the original one, I’d recommend awaiting 24/48 hours for the transfer to fully complete on our systems and registering.

 

Tom

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • September 17, 2024

Hi @Maza 

 

If you’re in the process of transferring a number over to iD Mobile, the app/website will automatically update to the transferred number in time.

 

If you’re trying to register but can’t due to the number being the original one, I’d recommend awaiting 24/48 hours for the transfer to fully complete on our systems and registering.

 

Tom