id has not reply to complaints. id complaint team ask me to call which i did for almost an hour last week. Still no resolution. Nobody followed it up and still i cannot used the roaming datas for 2 weeks that i bought as extra, and id charged me. Still no data available. Id has blocked access to my paid add on and cap, i have done all requested. Id still do not care about vulnerable customers I have already send an deadlock email to id on the 6/6. I considered this as the the outcome of my complaint. Silence. ID received and replied to the email but says they wont deal with it. Do not send me a text to call you again not only it is exhausting it is fruitless. It is obvious id prefered dealing with ombusman than with their customers. ref 412173055
id do not care about complaints
Best answer by Kash
Hi
I can see that we have responded to you elsewhere.
If you require further assistance, please let us know.
Kash
+24Hi there
Our complaints team will aim to assist you in the best way possible. If the team have requested you to call them back, then we’d advise calling them back on 0800 049 2402 for further support, as they will have all the complaint details etc.
Thank you,
Tyler
I have already call the ID complaint team. Having to call and talk repeat myself again to the ID complaint team for hours on the same complaint is time consuming and useless. I am now awaiting to get a reply email for my complaint which i open on the 2nd of June.
So far the only thing that ID mobile has done is overcharged me, sending me two bills for the same months which included charging me their ID mobile misold products.
Next steps will be the Ombusman.
+24Hi
We are sorry to hear about the issues with your complaint.
Have you since received an update on your complaint?
Kash
Like any other providers, ID do not send a text to warn you are about to run out of roaming allowances and ID app make you think you are in plan. The lack of transparence about ID own roaming surcharged when out of plan make sense now.
I am sorry you have to play fool. As you know I have reached ID teams including. ID response slowdown my network service and closed my complaint on the 6 July.
ID continue to ignore a simple needs and tell me to call the complaint teams when i made clear to contact me only by email. ID is not apt and should not be allowed to market their services to disabled vulnerable customers.
The complaint 412173055 will be send to the Ombusman.
+24Hi
I can see that we have responded to you elsewhere.
If you require further assistance, please let us know.
Kash
Hi there
Our complaints team will aim to assist you in the best way possible. If the team have requested you to call them back, then we’d advise calling them back on 0800 049 2402 for further support, as they will have all the complaint details etc.
Thank you,
Tyler
iD do nothing to help anyone .
+25Hi
Sorry you feel that way, I can see in our PMs that you’ve mentioned your issue as resolved.
Tom
Reply.
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