Solved

ID Mobile App

11 months ago
June 20, 2024
8 replies
120 views

scoobyoscarfred
New  Contributor
3 replies

Since the new app has been launch my Mobile ID app which has been updated does not recognise my email address. Obviously this is a pain as I cannot use my mobile to access my account.

I have managed to log on and update my profile/password etc on the internet/web which everything is good. Even after updating my account on the internet I am still unable to get pass the “Invalid email address”

Its so frustrating that such a simple email address is unrecognisable. And yes the email address has been in use for a lot of years

Best answer by Matthew T

scoobyoscarfred wrote:

Took me a little while but I hope this helps

Thanks for this @scoobyoscarfred, I’ve deleted the comment as it contained your personal email. This error is caused when there is additional spaces around the email (my guess from the screenshot is there is a space in front of the email). Please try deleting any white space before or after the email, or manually entering the email yourself to avoid this issue.

View original

+26

andewhite
Platinum  Contributor
12167 replies
11 months ago
June 20, 2024

Have you previously been an iD customer, left for another provider, then rejoined iD Mobile later on, @scoobyoscarfred?

Forum member (non-iD).

S

scoobyoscarfred
Author
New  Contributor
3 replies
10 months ago
June 21, 2024

No, I have been a customer with ID Mobile for many years without a break. I have been able to access my ID account on my mobile since the first day I have joined. But now I cannot.

+26

andewhite
Platinum  Contributor
12167 replies
10 months ago
June 21, 2024

The iD Community Manager might be able to suggest what’s going wrong, @scoobyoscarfred.

🤞

Forum member (non-iD).

+24

Matthew T
iD Mobile Employee
1861 replies
10 months ago
June 21, 2024

Afternoon @scoobyoscarfred,

I can confirm an iD Mobile App Account was successfully created yesterday, 20th June and your mobile number has been linked. Could you please share a screenshot of the error message you see?

Thanks.

iD Community Manager

S

scoobyoscarfred
Author
New  Contributor
3 replies
10 months ago
June 21, 2024

Took me a little while but I hope this helps

+24

Matthew T
iD Mobile Employee
1861 replies
Answer
10 months ago
June 21, 2024

scoobyoscarfred wrote:

Took me a little while but I hope this helps

Thanks for this @scoobyoscarfred, I’ve deleted the comment as it contained your personal email. This error is caused when there is additional spaces around the email (my guess from the screenshot is there is a space in front of the email). Please try deleting any white space before or after the email, or manually entering the email yourself to avoid this issue.

iD Community Manager

S