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ID Mobile App


My App displays the temporary mobile number allocated to me when I switched providers. How can I get it to display my original number requested when I submitted a PAC code? Thanks. 

Best answer by andewhite

The iD app might not show, the number you wanted to keep, until several days after your switch has been completed, @Wiseman57

Apparently, the mobile and online self-serve applications can sometimes take 24-48 hours to sync properly with the core iD Mobile customer accounts system/s.

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andewhite
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  • June 26, 2024

The iD app might not show, the number you wanted to keep, until several days after your switch has been completed, @Wiseman57

Apparently, the mobile and online self-serve applications can sometimes take 24-48 hours to sync properly with the core iD Mobile customer accounts system/s.


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  • 2 replies
  • June 26, 2024

Cheers for the response 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
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  • July 9, 2024

Hey there @Wiseman57, welcome to Community!

 

The advice by @andewhite was certainly correct, and we hope all is resolved now.

 

Thanks,

Tyler


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  • July 9, 2024

Hi, the advice from @andewhite was indeed correct. Sorry, I should have posted sooner but everything is fine now. Many thanks 🤩 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4266 replies
  • July 24, 2024

@Wiseman57 No drama, thank you for letting us know and glad @andewhite could help, thank you!

 

Kind regards,

Tyler