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id mobile app

N
Community Member

I cannot get onto the app, it keeps saying my details are not recognised 

    2 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • June 19, 2025

    Hi ​@naomi1990 

     

    Thank you for getting in touch. 

    We are very sorry to hear you are experiencing issues when attempting to login to the app. 

    Have you previously registered for an online account?

     

    More information on this can be found here. 

     

    Thanks,

     

    Natalie 

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    Decembersangel72
    Silver Contributor
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    Hi ​@naomi1990 

     

    The other option is to login to the iD Mobile website on your phones internet search engine (as long as it is up to date) and then saving it as a shortcut to your Home screen. This way you don’t have to rely on the App being current and accessible for your device and will be like accessing your account via a computer.

    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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