Id mobile took out my dd for bill like usual all good but then 3days later they take out additional £30 and no emails no bills noted in my history of why this charge was made. Id mobile customer service is of zero help emailed them ages ago and no reply phone number not working how the fu*k does anyone get intouch with them?
id mobile charged me £30 and i do not know for what???
+22Use the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.
Hello
Thank you for getting in touch.
We are very sorry to hear this has happened.
Have you been able to speak to the Live Chat team?
Do both payments show as taken on your statement? Usually with a direct debit, we will attempt a payment and then if it is not successful, we will follow up with a second attempt a few days later.
Please do let us know and we will be happy to assist further.
Thanks,
Nat
No live chat is conveniently not working and no my direct debit did not fail as 2different amounts were taken out 1 noted on the bill and the mysterious payment of £29.99 taken later . Just wonderful customer service zero response to emails zero response on phone and live chat not working some stupid ai keep responding . Cannot wait to be done with this company
Thank you for your reply
The live chat service is automated at first to gather information on the query. To bypass this, please enter ‘speak to adviser’.
We will be able to look in to this further. Please check your inbox for a private message from us 📫
Speak soon,
Nat
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