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ID mobile network connection

  • March 31, 2025
  • 3 replies
  • 67 views
L
New Contributor

My connection to my ID mobile network was working fine and I have access to my WiFi. I think I have trouble shooted everything but still have no ID mobile network connection. Help please.   

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    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 31, 2025

    Hey there ​@lisasoultana, sorry to hear that.

     

    What phone do you have and what’s your full postcode please?

     

    Is the issue only with data?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor

    Hi Tyler,

    Thanks for your help. iPhone 13. It’s just the data not working. I have no icon showing the network. I have checked my postcode with ID mobile network checker. 
     

    Lisa 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • April 2, 2025

    Hi ​@lisasoultana 

     

    Okay, is the mobile data switched on in the device quick settings?

     

    What “icon showing the network” do you mean?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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