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Question

ID mobile network connection

L
New
 Contributor

My connection to my ID mobile network was working fine and I have access to my WiFi. I think I have trouble shooted everything but still have no ID mobile network connection. Help please.   

    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • March 31, 2025

    Hey there ​@lisasoultana, sorry to hear that.

     

    What phone do you have and what’s your full postcode please?

     

    Is the issue only with data?

     

    Thanks,

    Tyler

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    L
    New
 Contributor

    Hi Tyler,

    Thanks for your help. iPhone 13. It’s just the data not working. I have no icon showing the network. I have checked my postcode with ID mobile network checker. 
     

    Lisa 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 2, 2025

    Hi ​@lisasoultana 

     

    Okay, is the mobile data switched on in the device quick settings?

     

    What “icon showing the network” do you mean?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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