ID mobile no access

Hi ​@Paul057 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues making and receiving calls. 

Is this happening in one particular area or all over?

Can you also please confirm your handset make/model?

Thanks, 

Nat 

Hello Nat , this is an galaxy S23

I cannot access live chat but my phone was unable to make calls for approximately a day and a half.

I would be interested in a reduction on my next bill .

I am happy to keep posting the problem on I D Community as this is the only way to contact you .

I didn't realise there is no contact number when I took out the contract but I will rectify this when the contract is up with a new provider 

Thanks for getting in touch. 

Best regards. Paul

​@Paul057 

Regarding not being able to access live chat

• I'm unable to see the Live Chat button. What should I do? F.A.Q.

Or you could opt for a complaint

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

Thank you 

Thank you ​@Paul057 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat