I would also like to know this!

Mine gift card came through the post today 

Hello ​@Holly Clampin 

Thanks for posting.

We are happy to hear your gift arrives via the post. 

​@Macaulay Lawes have you received yours since posting? 

Thanks, 

Nat 

Any update on this?

Hey there ​@LiamF, thank you for reaching out.

1. What phone did you order, in what colour and what storage? Or SIM only plan?
2. What date did you order?
3. Was the order directly via iD Mobile online?
4. What tarriff did you order? (Data, calls, texts)?

Thanks,

Tyler

Hi, it was a sim only upgrade. It was ordered on February 18th. This was done directly through the ID mobile app. It is unlimited texts, unlimited minute's and 100GB Data.

Thanks 

Hi ​@LiamF,

I can see that ​@Matthew T is helping you on another thread.

It looks like he will get back to you via PM once he sees your response.

Kash

Yes, I hope so!

​@LiamF -

I’ve just messaged you now. Thanks!

Thank you for helping me get this sorted!

Glad to hear this is all sorted ​@LiamF 

Please get in touch if you require assistance in the future. 

Thanks, 

Natalie 

I have had mine sent out (well I presume it's a physical gift card and not a SIM) but missed the courier the first time and they didn't knock the second so missed them again. I then changed delivery address for a third attempt but heard nothing until I tracked it to find it was sent back to Currys. I've tried to contact DPD who pass the buck to Currys, I've emailed Currys but no response yet (been 2 days). I don't know who to contact now?

Why not just send an e-gift card?! 

Hey there ​@Tuesday Davenport, we’re sorry to hear that.

So to confirm, the tracking has confirmed it’s been returned to us, is that correct?

We can send a PM here to investigate further if you wish.

Thanks,

Tyler

​@Tyler , yes that's correct. I went on holiday shortly after the last attempt hence the delay in checking until now. DPD tracking says it was on its way back to Currys but still no word from them. I can send you the tracking info if it helps? Many thanks for your response. 

Hey there ​@Tuesday Davenport,  

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Thank you for your kind words ​@Tuesday Davenport, and we’re glad to hear all is sorted now!

We’re always happy to help!

Have a lovely day :)

Thanks,

Tyler

I have today upgraded my Sim only contract which includes an offer of a £50 Currys gift card. But in 10 days we leave on holiday for 2 months. How long do I have to claim or activate the card? Reading the above I see the card is valid for 2 years so I should have time to use it after I get home in July. I notice that the claim page has various offers, but not this one. Do I need a number to activate the gift card? Is that on the order? Many thanks in advance. 

Hi there. I've just checked mine (which was an eGift, not a physical card) and it says valid for 24 months from date of issue.