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ID Mobile's signal coverage is just terrible, & getting worse.


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43 replies

  • Active Contributor
  • 9 replies
  • April 26, 2024

Still having problems with with poor signal. I’m using my second SIM which is Vodafone because my ID SIM will not connect to internet. This has been going on far too long. See attached signal levels. Is it possible to be released from my contract with zero penalties as the product is unfit for purpose? Post code area is DE13 8DZ. I’ve been for a 1 mile walk towards the mast this morning and the best signal I got from ID SIM was 102db. Any further theories other than crap coverage?

 

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • April 30, 2024

Hi @Joolz,

I can see that from our network status checker there is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast. We’re always working to improve our network and aim to provide the best experience possible.

Do you see coverage improve at different times of the day or is it always the same?

 

Kash


  • Active Contributor
  • 9 replies
  • April 30, 2024

That was the same excuse I was given last time I complained and thing are no better. Can you tell me when the usage is going to lessen so I can use the internet? I’m permanently having trouble hence the second SIM from Vodafone, which uses the same mast. I cannot make calls sometimes on the ID SIM, the coverage is that bad. Is it possible to cancel my contract without penalties because of the poor service?


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11649 replies
  • May 1, 2024
Joolz wrote:

That was the same excuse I was given last time I complained and thing are no better. Can you tell me when the usage is going to lessen so I can use the internet? I’m permanently having trouble hence the second SIM from Vodafone, which uses the same mast. I cannot make calls sometimes on the ID SIM, the coverage is that bad. Is it possible to cancel my contract without penalties because of the poor service?

Your Vodafone SIM would not be using the same network cell as your iD SIM, @Joolz

Unfortunately @Joolz, your iD contract has numerous caveats about the availability and performance of their network services. These basically say that iD don’t guarantee everything works perfectly, all the time, whatever your location.

Sounds like Vodafone is best option for you in the locations you’re using your phone most.


ROBLOGNICK
New
 Contributor
  • New
 Contributor
  • 2 replies
  • June 11, 2024

I’m in Birmingham and used to be on EE. Moved to ID because it was a super cheap deal and frankly it really feels like you get what you pay for. I can’t remember the last time I got full signal anywhere. EE’s signal was great. The signal is atrocious in doors. It often interrupts my music streaming or using Fitness+ at the gym. Never had this issue with EE.

I will be moving away from ID as soon as I can.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2009 replies
  • June 12, 2024

Hey there @ROBLOGNICK,  we're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

 

Kind regards,

Tyler


  • Active Contributor
  • 7 replies
  • July 10, 2024

If anyone is in south wales then forget ID mobile, as it’s shockingly bad :(


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2009 replies
  • July 25, 2024

Hey @Mcfly74, we’re sorry to hear that.

 

Have you checked these pages below to see what your signal should be like?

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Thanks,

Tyler


  • Active Contributor
  • 7 replies
  • July 25, 2024

My problem is now cured. I left and went to Voxi who used Vodaphone. It is early days but i am getting over 100met indoors on 5g. 

ID mobile looked great on paper but for me was really poor. I am in CF62 area if anyone has same issues.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • August 1, 2024

Hi @Mcfly74 

 

Glad to hear you’re having a better experience with your new network.

 

Tom


  • Active Contributor
  • 7 replies
  • November 12, 2024

I live in north London which is meant to have good coverage according to your maps.  

Sat in my car at locations a few miles apart in the last few weeks and the signal, if you can even call it that, is abysmal at both - zero bars, can’t load a web page at all.  

Then I suddenly see I have 5G and test it - 37mbps, great..

2 seconds later the signal has vanished and never returns. I am still in the car, haven’t moved a single inch.

I was on vodafone before and didn’t have issues.  iD is just bad and I need to check how punitive cancellation is.

 


 

 

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • November 13, 2024

Hi @dan1979,

Coverage can vary in different locations and different networks offer better coverage in some areas than others.

Please contact our Live Chat Team and they can investigate further 

 

Kash


Nico Hart
New
 Contributor
  • New
 Contributor
  • 1 reply
  • November 21, 2024

This is very worrying. My connection has also been terrible. Other people seem to have no bars of signal bit I have bars of signal it just doesn't work very often. I can have full bars 4G on and nothing loads not even iMessages. Weirdly, switching to 3G works better when this happens. Why is this happening and if I wanted to cancel my contract because of the awful service that ID mobile provides how much would I have to pay in money grabbing penalties? 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • November 22, 2024

@Nico Hart -

Have you tried the troubleshooting steps in this article?

Thanks.


  • Active Contributor
  • 9 replies
  • December 6, 2024

It’s now 11:15pm and my internet has just come back. It’s been like this for a week now. My post code is DE13 8DZ. I have bills to pay and would like to do some Christmas shopping. I’ve tried all the troubleshooting tips and nothing works. I was assured when I signed up that I would have good coverage. I went into Burton mid week and managed an excellent 5G signal an great internet. Back home …..NOTHING. I can’t check to see if “THREE” have any local problems or work pending as I don’t have a connection. Can someone let me know what is happening without quoting the usual excuses, I need answers please!!!!!!!! “Hoping this sends”


Daz_S
Silver Contributor
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  • Silver Contributor
  • 1203 replies
  • December 7, 2024

For your postcode ​@Joolz it states this currently (at 00:44) on the network status

We're working on the network in this area at the moment. We're sorry for any disruption this may be causing.

We hope to be finished working on these improvements as soon as possible.

We'll add any further updates here.

 

There is NO 5G there, 3G and 4G shows good indoors and outdoors (but only just)


  • Active Contributor
  • 9 replies
  • December 7, 2024

Thanks Daz_s. Back on line this morning 7:30am not looking great though. I thought 3G had been turned off? Other neighbours on other providers don’t appear to be having the same problems any reason for this?


Daz_S
Silver Contributor
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  • Silver Contributor
  • 1203 replies
  • December 7, 2024

Hi there ​@Joolz well at least its back, but for how long…..

 

In my case Three have confirmed 3G IS OFF at my postcode, but my phone keeps latching onto an iD 3G network signal  - I would go as far to say the Three have completely ballsed up the 3G switch off and 4G can’t cope with all the phones now trying to use it. I would also say with some confidence that Three have been sneakily switching 3G back on in a moronic attempt to mitigate them as the ones at fault.

And yes having spoken to many people either in my immediate area or within a 8 mile radius theirs with other networks isn’t as bad. And to add some (not that many though) are Three customers so I really have to question is it Three AND iD at fault...

 


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