Hi - I have paid and have proof of payment for my Feb 2025 phone bill but ID mobile are saying they have not received this payment. I have sent their email team the proof of payment (bank statement) which they have acknowledged but they are saying that they can’t see this on their end. This seems like their mistake to me but they are saying I will need to pay twice?I spoke to somebody on the phone but she was also saying I will need to pay twice as they cannot see this payment. Nobody has double checked this yet - does anyone know how to get the team to double check? I have also consistently received a different bill total over email from the app.

Hey there @FlorenceS, sorry to hear that. If you’re already in touch with, or have already been in touch with other teams regarding this issue, I’d recommend getting back in touch with them to chase for updates or to double check. If two separate teams have advised that the bill remains due and was unpaid, then it’s likely we’d come to the same conclusion here I’m afraid.Thanks,Tyler

ID Mobile team not received my payment

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