Hi,
I’ve just joined ID and want to keep my old number from Smarty.
I’ve requested a PAC code from them and inputted all the information correctly on the PAC form but am getting this message when I fill it in:
“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.
If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.”
I didn’t submit the PAC code when I purchased the phone nor have I entered any of the information incorrectly.
can someone please help me with where I go from here or what I do next? As I’ve never had problems porting my old number before and am desperate to keep it.
I’ve tried asking the live chat but that isn’t very helpful.
Thanks in advance.