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ID Sim card wont work in 3 phones i have put it in. Cant register account as verification wont go through to the not working sim.

  • June 15, 2024
  • 1 reply
  • 333 views

Scott Lewis
Community Member

I purchased a sim only deal a few weeks ago. I unlocked a phone specifically for the sim. It comes up unknown sim and emergency calls only, no signal etc. I have tried the sim in 3 other phones with the same outcome. I was told to register the sim. I know it is not a signal issue as another member in my household is with ID mobile and it is full signal Every time I try to register an account to register sim it is sending a verification code to that sim - impossible to get the get the code as the sim is not working. I am at the end of my tether as I have tried sorting the issue for 3 weeks now with no joy.

 

Any advice would be greatly appreciated at this point!

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • June 17, 2024

Hey there @Scott Lewis, welcome to Community!

 

We’re very sorry to hear this. If you need your SIM activating, please contact our live-chat, who’ll be able to do so for you:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler


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