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ID sim not working day after transfer


Hi,

I requested a transfer to ID on Monday morning, entered my PAC code from my old provider etc online. My old network stopped working but when I put my ID SIM in it's not working at all. 

I really need my phone to be working as I'm missing important calls. Can anyone help please? 

Best answer by Tyler

Hey there @Carvz84, welcome to Community!

 

We hope you’ve managed to get this resolved by now, but I’d recommend contacting our live-chat ASAP if not:

 

https://www.idmobile.co.uk/live-chat

 

Our apologies for the longer response time at the moment here, but our live-chat will be able to respond instantaneously.

 

Thank you,

Tyler

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • June 18, 2024

Unfortunately @Carvz84, the iD Mobile Live Chat advisers only work between 9am - 8pm on weekdays. 

The iD staff who look at member posts in this forum are currently a bit behind real-time.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • Answer
  • June 20, 2024

Hey there @Carvz84, welcome to Community!

 

We hope you’ve managed to get this resolved by now, but I’d recommend contacting our live-chat ASAP if not:

 

https://www.idmobile.co.uk/live-chat

 

Our apologies for the longer response time at the moment here, but our live-chat will be able to respond instantaneously.

 

Thank you,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • June 20, 2024

As it turned out, my service went live at 10pm! So a bit of delay but we got there in the end. Thanks for the replies!


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • July 5, 2024

Hi @Carvz84 

 

Glad to hear that’s sorted.

 

Tom