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ID Webchat Still Not Working

J
New
 Contributor

Tried to contact Customer Service several times today. Used two different browsers and used incognito mode. The bot freezes and chat simply does not connect. I raised a an issue more than a month ago. Two weeks ago there was still no resolution. Today I simply can't connect to the webchat to see if Technical Support have a resolution to the issue.

Please help.

Best answer by Siân

Hi ​@JazzDee  I am very sorry to hear this. 

We will pop you a message here so we can help from here.

We look forward to your reply.

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    2 replies

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 788 replies
    • Answer
    • April 30, 2025

    Hi ​@JazzDee  I am very sorry to hear this. 

    We will pop you a message here so we can help from here.

    We look forward to your reply.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • JazzDee
    • Author
    • New
 Contributor
    • 1 reply
    • April 30, 2025

    Hi Sian,

    Ok thanks.

    Siân
    1 person likes this
    • Siân
      Siân

    Reply.


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