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Identity Fraud

A
Community Member

Hi - I have received a letter from ID Mobile thanking me for setting up a direct debit with yourselves. I have never opened an account with ID Mobile and I have recently been a victim of identity theft. I am unable le to contact anyone at ID mobile on the phone or using your chat which is a Bot. Can you please look into this for me and message me privately to obtain additional details?

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5 replies

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 3084 replies
  • June 14, 2021

Try speaking to live chat on the link below:

https://www.idmobile.co.uk/live-chat

 

Click on the “Launch live chat” button and enter your information. Once you're connected to the ID Mobile chatbot type the word “Agent” and select “Customer Service” option and you will be connected to a live agent.

 

Alternatively if you’d rather wait, a member of the ID Mobile team will be along soon to help.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • June 14, 2021

Hi Adam,

We are really sorry to hear about this.

Did you manage to get through to the team via Live Chat? If you still require assist please get back to us here.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
A
Community Member
  • Adam0121
  • Author
  • Community Member
  • 0 replies
  • June 15, 2021

Hi no I haven’t managed to get through on chat. I still require assistance. Did you want to private message me for the details?

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 3084 replies
  • June 16, 2021

Might be quicker to speak to a live agent on the link below:

 https://www.idmobile.co.uk/live-chat

 

Click on the “Launch live chat” button and enter your information. Once you're connected to the ID Mobile chatbot type the word “Agent” and select “Customer Service” option and you will be connected to a live agent.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • June 16, 2021

Hi @Adam0121,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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