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idmobile App wont open on iphone 13 max pro

B
New
 Contributor
  • Bantam
  • New
 Contributor
  • 1 reply

Hi. I’m new to idmobile and the App worked for about a week then opened with gobbledygook. So I uninstalled the App then reinstalled it, but it wont open.  It seems that the Captcha is blocking it as it goes in a loop and back to the beginning where I have to log in again, and start Captcha again. Can anybody suggest anything please? 

    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 985 replies
    • May 4, 2025

    Use the website rather than the app but probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Bantam   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New
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    • Bantam
    • Author
    • New
 Contributor
    • 1 reply
    • May 4, 2025

    I’ve been on live chat for over an hour and no further forward. The app works fine on my laptop and ipad, but will not work at all on my iphone max pro 13?

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3852 replies
    • May 5, 2025

    Hey there ​@Bantam, can you send a screenshot of this please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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