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imeesage not working with phone number


Hi everyone. So I bought my Id contract in April but only just ported the number over last week 

 

I did put the sim in the phone once but did continue to use my old sim until that contact ended 

I noticed last night that my iMessage wasn’t working then noticed the numbers in my number and also in my Apple ID under security and sign in, email and numbers was wrong and also under send and revive so I reset my network and this solved this issue and all numbers were then correct 

 

but iMessage still wouldn’t work but what I did notice was under my Apple ID email and phone numbers it says unavailable for iMessage and Face ID then if I click on this it says something like no sim connected to number or something

I’ve since tried a new blank sim and still nothing. 
 

I’ve restarted, reset double checked everything 

this seems a very common problem with id mobile and luckily for them I’m last my 14 day cooling off due to my own fault 

the email works fine with iMessage but I wanna use my number how hard can it be 

 

anyone got any tips how to go forward with this, I can’t add my number back onto Apple due to having done it too many times today so got to wait till I can get a new code but when I do I’m hoping it’ll activate properly 

 

thanks 

Best answer by Tyler C

Hey there ​@walkerlad1991, sorry to hear that.

 

Have you tried all the steps on the following Community forum:

 

 

Thanks,

Tyler

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5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4822 replies
  • Answer
  • June 26, 2025

Hey there ​@walkerlad1991, sorry to hear that.

 

Have you tried all the steps on the following Community forum:

 

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • June 26, 2025
Tyler wrote:

Hey there ​@walkerlad1991, sorry to hear that.

 

Have you tried all the steps on the following Community forum:

 

 

Thanks,

Tyler

Hi yes the tried all a few times. Only one I didn’t is the call barring one. 
 

in currently now stuck where I’m not getting sent a code from Apple when trying to add my number under email and like says I’ve had to many codes. As this was showing unavailable for FaceTime and iMessage 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4822 replies
  • June 27, 2025

Hey there ​@walkerlad1991, sorry to hear that. In terms of the codes, we can’t control that and they send those, so I’d recommend contacting Apple and seeing what they advise first and then let us know so we can help further.

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • June 28, 2025
Tyler wrote:

Hey there ​@walkerlad1991, sorry to hear that. In terms of the codes, we can’t control that and they send those, so I’d recommend contacting Apple and seeing what they advise first and then let us know so we can help further.

 

Thanks,

Tyler

Just started working this morning. Panic over 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4822 replies
  • June 30, 2025

Hey there ​@walkerlad1991, we’re very glad to hear!

 

Thanks,

Tyler