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IMEI Blocking

  • December 5, 2024
  • 2 replies
  • 56 views

Dstar158
Community Member

Hi guys,

 

My phone was annoyingly pick pocketed whilst I was in London last weekend.

my insurance asked for proof from my network provider that the IMEI has been blocked which I requested Tuesday, I was told I should receive this within 24 hours.

its now been 48 hours and still have received this, is there a typical time this should take?

Best answer by Daz_S

Hi there ​@Dstar158 

The only suggestion I can offer is to read this

On there you will see a link to their live chat.

They might be able to tell you why there’s been a delay in sending the proof you require or ideally email you one whilst on the chat.

 

2 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • December 6, 2024

Hi there ​@Dstar158 

The only suggestion I can offer is to read this

On there you will see a link to their live chat.

They might be able to tell you why there’s been a delay in sending the proof you require or ideally email you one whilst on the chat.

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • December 7, 2024

Hey there ​@Dstar158, sorry to hear this. I’d recommend getting back in touch with the team you’ve already contacted, to chase this for you.

 

Thanks,

Tyler