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IMEI Number


Hello,

I’m trying to claim through my insurance for my iPhone 13, however the insurance company want proof of purchase that includes the imei number. I have all my emails from first taking out the contract with ID, however the imei number isn’t on any of these. Would someone be able to help with how I can get the imei from ID mobile for proof of purchase please? Thanks!

Best answer by Kash

Hi @Sinead88,

Welcome to the Community!

We can help with getting proof of purchase sent here.

However if you have already contacted the team they will assist you further.

Please let us know and we would be happy to help.

 

Kash

View original

4 replies

  • Helpful
 Contributor
  • 39 replies
  • May 29, 2024

If you kept the box for the phone the IMEI will be on that.

Fingers crossed that you kept the box🤞


  • Author
  • New
 Contributor
  • 1 reply
  • May 29, 2024

I’ve got the box and the imei number on my phone, but that doesn’t prove it’s the phone I purchased with the start of the contract 😬 the insurance want proof I’ve purchased this exact phone, thank you for your reply!


  • Helpful
 Contributor
  • 39 replies
  • May 29, 2024

You can contact iD Mobile using Facebook Messenger. They have always come back to me on there and sorted problems.

Good luck.


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8175 replies
  • Answer
  • June 4, 2024

Hi @Sinead88,

Welcome to the Community!

We can help with getting proof of purchase sent here.

However if you have already contacted the team they will assist you further.

Please let us know and we would be happy to help.

 

Kash