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imessage will not activate

  • August 19, 2024
  • 1 reply
  • 23 views

My number will not be accepted for the send and receive for iMessage on iPhone, it is an iPhone 15.

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • August 26, 2024

Hi @Benm28 

 

Please try the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Tom