inactive gift card | iD Mobile Community
Skip to main content

inactive gift card

  • April 9, 2025
  • 2 replies
  • 21 views

Hello , I upgraded 2 phone contracts on 13/3/25 and received 2 Currys £50 gift card but both cards are saying they are inactive and have no balance. 

Can you help please 

Thanks Lee

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • April 9, 2025

You could try using iD online web chat to discuss this with an iD adviser, ​@Lee724

The advisers work until 8pm on weekdays. 

The community members here can’t access your account nor order history, sorry. 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • April 9, 2025

Hi ​@Lee724 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom