Incoming and outgoing calls

I can't make or receive calls 

Why is this post marked as ‘Solved’?  The network problem continues - still unable to make or receive calls.

It's definitely not resolved. I can't even access my voicemail. Had several messages come through saying new voice message. People trying to get hold of me and can't. Worst network ever. Had so many problems 

You all must askfor compensation when this is resolved. If you don't get one, complain to the Telecoms Ombudsman. That's the only way ID will take us (customers) serious.

Whole of London, I've travelled from east Croydon to Ponders End north London can't make or receive calls  past few hour's. Time now 6.43pm

minada wrote:

Bazilb69 wrote:

Maybe we will get a reply at what's going on from ID ??

• Service Status. F.A.Q.

 

I have missed 2 important phone calls today 1 from my GP and 1 from the hospital thanks to the mobile service my phone has not been receiving calls since 3 o'clock this afternoon so when will it be fixed 

It will be fixed at 22:11. 

It looks like it has been sorted, checked my voicemail and called family to make sure it works 

Mine hasn't been sorted yet and it's really frustrating as I need my phone for work later .

Hello, 

We're aware of a network wide issue affecting services, unfortunately we do not have a time frame of when this will be resolved.

We apologise for any inconvenience caused and want to assure you this is high priority and our team are working hard to get this repaired as quickly as possible.

More information and updates can be found here. 

Thanks, 

Nat 

Has it been resolved now? As I'm  still unable to make or receive calls 

Hi ​@Soares1704,

Welcome to the Community!

We have been advised that the issue is resolved.

Please can you restart your handset and retest the services?

If you get any error messages, please let us know.

Kash

Hi Kash

It has finally been sorted after a rather frustrating  3 days as I  use my phone for work. 

Is anyone else still unable to make/ answer calls? I’ve tried restarting and other things but still not able to call. I’ve only just started my contract last week and haven’t been able to make a single call!

I am still not able to receive call make calls or listen to voicemail.   This happened most of Thursday 23 and Friday 24 am, and then same to day  This leaves people stranded, and not very good customer service, with no indication when it I’ll be back on

Hi Mary 

Look at you network connections and see if  Volte calls is enabled, this may help .  It did for me. 

Soares 1704 - many thanks for your help with this  

Hi ​@Mary Ridley,

It looks like ​@Soares1704 helped with this one so thanks for that ​@Soares1704,

Kash