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Incoming Calls

  • January 24, 2025
  • 2 replies
  • 32 views
R
Active Contributor

Hi 

I purchased an IPHONE 14 at christmas and due to the network issues over the past few days it has caused me some concern.

I can now make out going calls and the use of Data, but I can not get incoming calls. Anyone whom calls my number gets ‘ THE NUMBER YOU HAVE CALLED IS NOT RECOGNIZED’.

I have not been with ID Mobile that long but i need this rectified or i will send the phone back and cancel the contract as im not being provided with that what i am paying for.

Pleas help im on 4g, restarted phone, you name it ive probably done it.

Thanks in advance  

    2 replies

    R
    Active Contributor
    • Ray64846
    • Author
    • Active Contributor
    • 7 replies
    • January 24, 2025

    I 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • January 26, 2025

    Hey there ​@Ray64846,​

     

    We’ve had confirmation that the issue is now fully resolved, and calls are functioning as expected. Thank you for your patience and we apologise for any inconvenience this has caused you.  

     

    If you’re still unable to make or receive calls, please try restarting your phone, or toggling Airplane Mode on and off.

     

    For latest updates, please see:

     

    https://community.idmobile.co.uk/contacting-id-183/some-customers-are-unable-to-make-or-receive-calls-72269

     

    If you still have issues now, please do let us know.

     

    Thanks,

    Tyler

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