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Incorrect data plan after upgrade

  • September 2, 2024
  • 3 replies
  • 57 views
L
Community Member

I have recently upgraded my phone and plan and agreed unlimited data with the sales adviser.  Now my account is showing I only have 10MB of data which I’ve used.  What do I do now?  I can’t get hold of anyone to talk to about this.

    3 replies

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • September 5, 2024

    Hi @LizzyC,

    Welcome to the Community!

    What was the amount that you were offered?

    It sounds like your allowances haven’t updated.

    I would advise contacting our Live Chat Team to get this double checked.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New
 Contributor
    • Tea
    • New
 Contributor
    • 2 replies
    • July 18, 2025

    Hi - I have the same issue. I was told unlimited data (on the phone) and that it would change from 5 to unlimited. I ordered this on Monday (am 14th July25) and it’s now the 18th and it still isn’t showing. It is the only reason why I signed up for this deal.

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • 471 replies
    • July 18, 2025

    Hi ​@Tea 

     

    We’re very sorry to hear this.

     

    We would recommend contacting our Live Chat Team to get this double checked.

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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