I have just moved two phones to iD, on two contracts (SIM only, physical SIM), one for 120GB and one for 80GB. The 80GB is showing correct values in the data section, but the 120GB shows 1.5GB. See screen shots below. Why is this incorrect 1.5GB value showing? Why is one contract correct and the other incorrect?
Best answer by Matthew T
Afternoon
There is a known issue with the iD Mobile app displaying the incorrect Data Allowance for a small subset of customers. This is purely a visual bug, I’ve checked on the backend, can confirm your Mobile Number ending in 800 does have 120GB of data.
Thanks.
+26Unfortunately
What do iD customer service say about this?
Contact customer service online at https://idmobile.co.uk/live-chat - the iD advisers work until 8pm on weekdays.
Thank you for the pointer. I didn’t expect members to be able to look at specific account details - what I was hoping was that iD customer care staff lurked here to keep an eye things.
Should I be optimistic vis-a-vis iD’s customer support…?
+26Thank you for the pointer. I didn’t expect members to be able to look at specific account details - what I was hoping was that iD customer care staff lurked here to keep an eye things.
Should I be optimistic vis-a-vis iD’s customer support…?
Currently, the iD staff appear to be ~5-6 days behind real-time in looking at forum posts,
iD staff appear ~5-6 days behind real-time in looking at forum posts…
You make iD’s support capability sound like some form of slow-motion car crash 🤣
Thank you for your assistance! Much appreciated.
+24Afternoon
There is a known issue with the iD Mobile app displaying the incorrect Data Allowance for a small subset of customers. This is purely a visual bug, I’ve checked on the backend, can confirm your Mobile Number ending in 800 does have 120GB of data.
Thanks.
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