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Question

incorrect roaming charges


Hi, on my December 22 and January 23 bills I had unexpected roaming charges for when I was in France. I expected that usage to be included in my plan?

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12459 replies
  • March 10, 2023

Sounds like you might have connected to a Swiss mobile network, or an Andorran mobile network, or your phone used a ferry’s mobile network while travelling between the UK and France.

Roaming at sea is expensive!


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • March 13, 2023

Hi @Adam Golding,

Just checking if any of the information that @andewhite provided applies to the charges you received?

Let us know if you would like further information on the charges and we can look into it.

 

Kash