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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4878 Topics

I
Newbie
Iain BNewbie
asked in Ask a question.

Phone late delivery

HiI ordered a phone today with delivery expected Thursday, but got an email stating delivery would be 3 to 5 days.I going on holiday and won't be able to receive the phone after Friday 2nd December.So I would like to cancel the contract.  

3
Mohammed
iD Mobile Employee
1 year ago
Wendy Brian Godbold
Newbie
Wendy Brian GodboldNewbie
asked in Ask a question.

unable to make or receive calls

I am unable to make or receive calls at the moment 

1
Siân
iD Mobile Employee
5 months ago
B
Newbie
BwonderNewbie
asked in Ask a question.

no Currys voucher received.

I was referred by a friend over 90 days ago and was sent the email to claim my £10 Currys voucher which I did successfully.  Voucher never arrives! used live chat to speak to customer services 7 days ago and was told I would here back in in 48 hours. Heard nothing back. person that referred me didn’t get a voucher either despite following the correct process. given all the other comments on here about other not getting the vouchers I begin to think it will never arrive!! im hoping an IDmobile representative can help me out on here.

1
Kash
iD Mobile Employee
7 months ago
R
Newbie
RaduRSNewbie
posted in Ask a question.

I need to cancel my current contract

Hi   I need to cancel my 1month contract because I bought a phone with 24 months contract with id. Can we sort this out please ?  

2
Kash
iD Mobile Employee
7 months ago
T
Newbie
TSLPeteNewbie
asked in Ask a question.

When should I expect to receive the currys voucher after purchasing a pixel 7?

When should I expect to receive the currys voucher after purchasing a pixel 7.I bought my new phone on the 21st and I know I had to wait for the period to complete before we are sent the vouchers.  But when should I expect to receive the voucher?cheers Pete

1
Tom
iD Mobile Employee
1 year ago
Kevin Roxborough
Newbie
Kevin RoxboroughNewbie
asked in Ask a question.

better deal but still with ID mobile

through a uswitch deal i can get a cheaper contract than the upgrade is offering but it is still with ID mobile, do i need to cancel my current plan and get PAC code for the new one as if im switching to a new provider. if not what do i do 

2
Kash
iD Mobile Employee
6 months ago
Karl Hunter
Newbie
Karl HunterNewbie
asked in Ask a question.

Port not happened. Utter shamblew

Their motto 'we are a company that care', erm that's far from the truth.***18th Dec- heard nothing again had to again go on live chat to be told same story and that they don't know why a manager has not called back. Also lost a 3250 order today as someone thought i was out of business as its been disconnected. Disgusting **17th Dec - still nothing. Shambles however payment is coming out TOMORROW. WTF*further update spoke to them on phone 15 December for manager to ring me told would be within 24 hours - NOT HAPPENED At the minute a joke of a company. This is the email i sent after speaking with someone on Wednesday. When i spoke to them i was told said they would get it sorted in 48 hours (after seeing below more time and me being reasonable). 48 hours later their response is we want another 72 hours. 😡😡😡😡Email Summary :December 3rd placed order Switch date was meant for December 8thI communicated firstly on the 8th at 1730 to be told to wait until after 6pm and it would be done, t

6
P
Rookie
4 months ago
BayazMoon
Newbie
BayazMoonNewbie
asked in Ask a question.

Temporary cease

Hello,Is it possible to place temporary cease or block on all services associated with a phone on my account, whilst still paying the bill? Thanks in advance 

1
Mohammed
iD Mobile Employee
1 year ago
R
Civilian
robertochaulafanCivilian
asked in Ask a question.

Help requested re cancellation of PAC code transfer

I need some help today to cancel a PAC Code transfer as the phone I purchased has been stolen and therefore whoever has stolen it will gain access to my phone number etc.  Please let me know how we can resolve this today.  Thanks

2
Mohammed
iD Mobile Employee
9 months ago
Brian Bird
Newbie
Brian BirdNewbie
asked in Ask a question.

Wifi hotspots

Hi everyone.Is there any way to boost tethered hotspot. We are in a holiday static caravan in Heacham Norfolk & swapped to ID as reception supposedly better than ee. However still not able to get Prime or Netflix etc. Any Ideas.Phone is a Google Pixel 7

5
Kash
iD Mobile Employee
7 months ago
Kingbhoy
Newbie
KingbhoyNewbie
asked in Ask a question.

Replacement sim question

Good evening,  Somewhere between activating my new sim and my number porting over I’ve managed to lose the sim card. I see the quickest way to get a replacement is heading to a carphone warehouse store. How exactly does this work?  Do I simply walk in, explain what’s happened and they’ll hand over a new sim with my number already ported onto it, or are there extra steps involved? Thanks in advance.

2
Kash
iD Mobile Employee
1 year ago
Jesse Gibbons
Civilian
Jesse GibbonsCivilian
asked in Ask a question.

new phone has no sim card with it

Hi, upgraded my phone but there was no sim card with it 

2
Tom
iD Mobile Employee
11 months ago
Emma Jones 71
Civilian
Emma Jones 71Civilian
asked in Ask a question.

Switching mess

I am switching to ID from Vodaphone ad when inputting my PAC and number details I inadvertently put my sons mobile number in and not mine!  How do I cancel the switch?? 

10
Tom
iD Mobile Employee
9 months ago
LiamJCurran
Newbie
LiamJCurranNewbie
asked in Ask a question.

Cannot login to my ID Account

I cannot login to my ID account. I try to reset my password and enter my personal details and it tells me:‘Something wasn't quite right. Can you enter your details again please?’This is despite the details definitely being correct. Can you help me login to my account?

1
Kash
iD Mobile Employee
1 year ago
Sarah-jane Richards
Newbie
Sarah-jane RichardsNewbie
posted in Ask a question.

out if date cobtract

I’ve cancelled contract as been out of date for some time still getting charged , I owe nothing , you owe me !

18
Tom
iD Mobile Employee
9 months ago
C
Newbie
chipmunkNewbie
asked in Ask a question.

Old debt, need an admin please

Hi - I had an old default that was paid off, but hasn’t been removed from my credit file, the final payment hasn’t been updated from five months ago. Was told by Experian to contact you. Thanks.

3
Tom
iD Mobile Employee
1 year ago
P
Civilian
Pro4TLZZCivilian
asked in Ask a question.

Switching to ID Mobile without avoiding a loss of service

Hi, I’m currently with EE and my contract ends on the 18th June. I want to take advantage of a Cashback offer for a iD Mobile Pay Monthly SIM with 60GB of data for £10. However I want to avoid a loss of service during the time it takes for my SIM to be delivered. So when I make the order online can I specify no PAC code and then when I receive the SIM can I then submit a request with the PAC to transfer my number from EE to ID Mobile? Basically have a temporary number with ID mobile whilst my EE sim is still active and the start the porting process after the ID mobile sim arrives. Also if I purchase the SIM online then can I collect it from a local Curry’s store?  Thanks

1
Tom
iD Mobile Employee
10 months ago
Dmiller84
Civilian
Dmiller84Civilian
asked in Ask a question.

Data in Israel

Hello,Can I buy data roaming add-on so I can use a packaged amount of data when I’m in Israel for a week?ThanksDan

2
Kash
iD Mobile Employee
6 months ago
3b3cca3
Civilian
3b3cca3Civilian
asked in Ask a question.

I've had a fraud account made in my name

Hello,i am trying to get in contact with someone from ID Mobile to report a fraud but it is the most difficult thing.I have just found out that someone has created a fraudulent account under my name. This was created 2 months ago and its now effecting my credit score. I need this rectified ASAP.I have contacted Action Fraud and i now want to speak with someone from ID Mobile, a human preferably.Please assist as soon as possible, as you can imagine this is extremely distressing.

2
Tom
iD Mobile Employee
1 year ago
A
Newbie
AS1966Newbie
asked in Ask a question.

Identity fraud and royal mail disruption

Last month, someone committed Identity fraud and set up two phone contract (one with Tesco's and one with ID mobile & Currys). I reported the fraud to tesco mobile who where able to resolve the issue and Currys in-store (ID mobile sister company) and was under the impression that both Currys and ID mobile would investigate the fraud further. I today received a final demand notice from ID mobile which arrived a week later than the posted date and received.There is no way to email ID mobile directly so can we resolve this issue through the community Action fraud number;NFRC230105598353

2
Mohammed
iD Mobile Employee
1 year ago
T
Civilian
terryelCivilian
asked in Ask a question.

You entered a wrong PAC code or mobile number. Please check and try again message

Hi,Keep getting this message in my account when trying to port number, checked and double checked and all correct, need to port number asap.any ideas? Thanks

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
Clift949Newbie
posted in Ask a question.

Mr Callum Clift

Why has my bill randomly gone up £5 this month? Why is there a random £3 UK charge? 

2
Tom
iD Mobile Employee
9 months ago
B
Newbie
BenChruscielNewbie
asked in Ask a question.

Proof of Usage and Blacklisting

Hi,Please may the proof of my sim’s blacklisting and proof of usage be sent to me for my stolen phones insurance.I’d appreciate some quick assistance please. Thanks,Ben

4
Tom
iD Mobile Employee
1 year ago
Gary Evans
Newbie
Gary EvansNewbie
asked in Ask a question.

sim

Had a sim only with id and have just done an upgrade to an iphone 11. My old sim is a micro and the iphone 11 takes a nano sim. I was told I keep my old number. As my old sim won’t fit in new phone, do I simply pip the sim in that will come with phone and my number remains the same automatically?

1
Kash
iD Mobile Employee
11 months ago
Koushik Halder
Newbie
Koushik HalderNewbie
asked in Ask a question.

GPs connect with help of data.

Hi,I. New to this community. I am going to this Christmas outside UK to Germany by road. I would like to know couple of questions.1. As soon as I cross channel tunnel, does my mobile will go roaming if I toggle roaming on from the ID app?2. If the first step is correct can I connect Google map to stay on their live traffic road. 3. Do I need to join additional plan for my 7days trip? Please advice me for this article's. Many thanksKoushik 

6
Kash
iD Mobile Employee
1 year ago
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