Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,878 Topics
  • 18,514 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 243

4878 Topics

J
Newbie
Jon1Newbie
posted in Ask a question.

Direct Debit fraud

Received the same letter as many, a direct debit taken out using my name and address but not my bank account details.Had a chat conversation that lasted about 25 minutes, where I supplied the action fraud crime number and my details - which they already have on the fraudulent account.At the end I was told the investigation would take up to 30 days, when I asked if they wanted the mobile number from the direct debit letter that would point them to the account the chat window was abruptly closed… no reference number given for my complaint.Is this normal? 

7
Tom
iD Mobile Employee
1 year ago
N
Newbie
Nozzer17Newbie
asked in Ask a question.

Issues after porting number - Receiving calls & text

So yesterday I had my number ported to my ID Mobile account, had the text to say its completed.Since then I cannot receive calls or textsI have gone through the support articles and done the following -Reset my network settings Turned the phone off numerous times and removed the sim card (For 15 minutes +) Sent texts and made calls to a non iPhone phone to confirm it wasn’t using apple services Unable to receive anything though Used the 4G data Phone is an iPhone 14 - I have confirmed the number shown in settings is my ported number iMessage gets stuck on ‘waiting for activation’ after turning the setting off and on numerous times, eventually errors out with ‘activation unsuccessful’ - the correct number is in ‘send and receive’ Whatsapp is working as normalWhen I phone this number from my work phone (Different network) I get the error ‘You’ve dialled an incorrect number, please check and try again’ - yes the number is correct i’m diallingMy partner also gets the same voice error from

4
Kash
iD Mobile Employee
1 year ago
Verity94
Newbie
Verity94Newbie
asked in Ask a question.

Setting up a direct debit

Hello, My direct debit was recently cancelled due to insufficient funds. I have since paid my bill but I'm unable to set up the direct debit again, each time I enter my details it won't allow me to set it up. I would love to speak to someone to rectify this rather than ringing manually to pay my bill each monthThanks

2
Kash
iD Mobile Employee
1 year ago
Francesca Danti
Newbie
Francesca DantiNewbie
asked in Ask a question.

where is my id card

Hello,I’ve been charged for the id monthly payment but I’m still waiting to receive my SIM card and the tracking code.can anyone help?how do we contact id to speak with an operator? please help both me and my partner are waiting for more that a week thank you

2
Kash
iD Mobile Employee
1 year ago
B
Newbie
Blairemilli01Newbie
asked in Ask a question.

need my PUK but unable to contact customer service agent

Hello, I recently added a sim pin to my iPhone however when I tried to unlock it to use my sim it said I needed my PUK and I do not have this. I attempted to call the the provider number as prompted and they said they sent me a new PUK via text. However as my sim is locked I did not receive the message. I have also been trying the customer service agent on the web for the past couple hours but sadly to no success. It keeps saying to try again later. Would appreciate any help I can get as my number is used for 2-FA with all my personal and banking apps and data so I really need to be able to unlock it.  Thank You,Blaire

2
MOA
Newbie
7 months ago
C
Newbie
CPMNewbie
asked in Ask a question.

SIM card not delivered

...

1
Kash
iD Mobile Employee
1 year ago
Heather Lane
Newbie
Heather LaneNewbie
asked in Ask a question.

SIM CARD NOT ARRIVED

SIM ORDERED FRIDAY AND STILL NOT ARRIVED

1
Kash
iD Mobile Employee
1 year ago
Kingbhoy
Newbie
KingbhoyNewbie
asked in Ask a question.

Replacement sim question

Good evening,  Somewhere between activating my new sim and my number porting over I’ve managed to lose the sim card. I see the quickest way to get a replacement is heading to a carphone warehouse store. How exactly does this work?  Do I simply walk in, explain what’s happened and they’ll hand over a new sim with my number already ported onto it, or are there extra steps involved? Thanks in advance.

2
Kash
iD Mobile Employee
1 year ago
MandyBrown
Newbie
MandyBrownNewbie
asked in Ask a question.

sim only deals

I'm having trouble getting the 'sim only deals' page up. It tells me that it's unavailable - do you know if there is a problem? My contract with ID ends 7th May, I don't need a new phone but would like to stay with a sim deal - can anyone help???It's tell me that my URL request is rejected and my contract ref is 10719637870011034713 - if that helps anyone!     

2
Kash
iD Mobile Employee
1 year ago
A
Newbie
AlinaCeNewbie
posted in Ask a question.

Switching number to ID issue

Hi, Can anyone help me with my switching, I have purchased the ID on 6th of April,already received the sim card but can not process with switching the number,however i do have provided all correct information.Can not access a live chat, hopeless!?

6
Kash
iD Mobile Employee
1 year ago
adedoyin
Civilian
adedoyinCivilian
asked in Ask a question.

I want to cancel my contract asap

Hello  I signed up about 3 hours ago, I want to cancel my contract, and you must not charge me because I have a 14 day window legally. I have messaged you on twitter but no one replied. 

2
Kash
iD Mobile Employee
1 year ago
S
Rookie
solarpower03Rookie
posted in Ask a question.

ID SIM card not read

Hi all,I got a new SIM card, however as I put in my phone I got a welcome text.  Made porting request for tomorrow via the ID Mobile’s web form and the SIM card is not read on that phone anymore. But it is being read on other devices. Can someone help?Thanks,

3
Kash
iD Mobile Employee
1 year ago
A
Newbie
Antony1234Newbie
asked in Ask a question.

Sim Card

I received a new sim card yesterday, popped it in my phone (OPPO A54). I activated it, sent a text to check it worked, all worked fine. This morning no sim card showing in the settings. I provided a PAC code when I ordered the phone to keep my current EE number. Is the sim card disabled till the porting process is complete, or is the sim likely to be faulty? I have already tried all the recommended tasks, reseating and cleaning the sim 

18
Tom
iD Mobile Employee
1 year ago
J
Rookie
JPetersRookie
asked in Ask a question.

Number still not ported 1 week later

I provided my PAC code on signing up to ID mobile and scheduled my old number to port across from EE on 12th April. 12th comes and goes and nothing happens. I raise a query through Live Chat on 13th April and issue is raised with technical team and told to wait 48 hours. I chase again on 16th to be told there has been a delay with my transfer and to wait a further 48 hours. Still nothing.I chase again today (19th April) to be told they believe number transfer happened on 14th April. However I have received no confirmation text from ID with this and my old Sim card from EE is still working which surely it shouldn’t if the transfer had happened? My phone settings are all still showing my temporary number and won’t change to my ported one after following all instructions to do this. This makes me think number still hasn’t ported - can someone help me on how to get this resolved?

8
Mohammed
iD Mobile Employee
1 year ago
A
Civilian
annah945Civilian
asked in Ask a question.

I can't transfer my number using PAC

I’ve recently joined iD Mobile from Vodafone. I got sent a PAC number by Vodafone and now can’t be sent a new one for another 30 days. When trying to to transfer my number it says ‘We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.’ I tried what everyone said and type my surname in capital letters but that didn’t work either.  I can’t work out if my number has transferred across or not. I tried to create an iD Mobile account and when it asked me to type in my phone number, I tried my original phone number and it said it couldn’t be found, so I then tried the phone number that they sent me and they said they had sent me a security code to create my account. However I never received that code which makes me think my phone isn’t using that phone number either. Seems like I’m stuck in between 2 phone numbers??

13
Kash
iD Mobile Employee
1 year ago
L
Newbie
laurennewcombeNewbie
asked in Ask a question.

Old number not recognised when switched to iD mobile

So I’ve submitted a PAC via O2 to switch over to iD. submitted the pac code when ordering the phone, hoping it would then be an easy switch once the phone arrived. However, iD app and the phone itself will not recognise my old number as the iD number. No customer service to get in touch and ask what’s going on. O2 said I need to talk to iD as the pac code I submitted has been taken by iD. (I have an iPhone 13).can’t accept calls or texts to my old number. Please help?! 

5
Kash
iD Mobile Employee
1 year ago
Richard Rees
Newbie
Richard ReesNewbie
posted in Ask a question.

signal issues

Is anyone else having issues with poor signal in South Wales area? Phone is constantly sitting on H. Checked on website says the masts are damaged but this has been going on for days? 

10
Tom
iD Mobile Employee
11 months ago
S
Newbie
sajidRNewbie
asked in Ask a question.

Web Order placed 4 days ago- no further update

 Hi,Order was placed on the 15th for a sim, I have not received any update since Please PM me so I can send the order ref (email is the same on this account)ThanksSuccess! You've placed your order with iD, and your order reference is ??????.Your order is now being processed, and we'll email you as soon as your item has been dispatched.It can take up to 24 hours to process your order, so don't worry if you don't hear from us straight away. If you don't hear from us after 24 hours, feel free to get in touch.The iD Team

4
Tom
iD Mobile Employee
1 year ago
M
Rookie
MoonbeamRookie
asked in Ask a question.

Data roaming allowance in the EU??

Can someone please clarify exactly what my data roaming allowance is whilst I’m on holiday in the EU??I’ve read the fair usage policy and I’ve visited the page:https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy…. and I’ve entered my monthly plan cost.  Now I’m wondering if this page is out of date, as the example it gives is for a £10 plan with 10 GB of monthly data …. but my plan is £8 for 25 GB of data and according to this page, my “fair use amount” is only 6.17 GB. It’s all very confusing …. can someone please clarify what my roaming allowance is whilst I’m in the EU??I’m not really interested in what I’ll be charged if I go over my limit, but feel free to list them anyway, even though I don’t intend to exceed it ….. but I’d like to know for sure exactly what my limit is before the charges kick in. Also, will any rolled-over data be included in the allowance?? Thanks  :)

22
Tom
iD Mobile Employee
10 months ago
Lekko
Newbie
LekkoNewbie
asked in Ask a question.

My Change My Plan offers are different to the website offers

I am looking to upgrade my current monthly SIM only plan for more data and the SIM only offers on the website are offering 50% more data than the options in the Change My Plan area of my account.Plan being offered under Change My PlanWebsite offerCan I upgrade my plan to this website offer instead of the Change My Plan offer for this extra 5GB of data?Thanks!

3
Kash
iD Mobile Employee
1 year ago
G
Newbie
Gary MarshallNewbie
asked in Ask a question.

pac transfer problems

Ive recently switched to id mobile and transeferd my number im haveing issue's I ring someone and its my number but when i txt its to my old phone can anyone help 

2
Kash
iD Mobile Employee
1 year ago
B
Newbie
be96erjNewbie
asked in Ask a question.

complaint about a debt collection referral

I took out 2 sim only contracts with idmobile. As the service with this outfit was so bad, I cancelled both contracts within the cooling off period. One contract was for my husband and one was for me. To be clear, we took out the contracts at the same time and cancelled the contracts at the same time. I state this, as I have been fined £77.14 for not cancelling my contract within the cooling off period, but my husband has not! I contacted ID mobile via web chat to explain the issue, and they eventually stated that they would get back to me. However they didnt and sent the debt directly to a debt collection agency! How can idmobile charge me for this and not my husband? It makes no sense. I can say for sure, I will not be paying this bill and will take it to court if needed. I am sickened by idmobile and it atrocious customer service. I want this £77.14 cancelled immediately with a reference so that I can take it back to the debt collection agency.

5
Tom
iD Mobile Employee
11 months ago
Carole Bartlett New
Newbie
Carole Bartlett NewNewbie
asked in Ask a question.

Carole

I ordered my phone on Saturday. Had emails with invoice and contract but no handset or notification of delivery. I would like to cancel my contract as I am in the cooling off period and as I have not received my handset I would like a refund on the cost . 

1
Tom
iD Mobile Employee
1 year ago
R
Newbie
Roderick Smith
asked in Ask a question.

Using lots of data getting nowhere

I am trying to register my account online but keep having the same issue I am not doing something right. The phone number is the one iD sent me, I am using the phone for calls and for everything else but cannot register. I have given the correct name and year of my birth but still keeps saying wrong!!! 

2
Kash
iD Mobile Employee
1 year ago
R
Newbie
RosanaLopesNewbie
asked in Ask a question.

upgrade

I found a cheaper plan on carphone warehouse but it’s still with iDmobile, is there a chance I can get this deal rather than the ones which have appeared in my upgrade plans? 

2
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?