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iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4876 Topics

P
Rookie
PwatRookie
asked in Ask a question.

Not registered on Network

After return to UK from EU, phone says "Not registered on Network".Says "Emergency calls only"Doesn’t send or receive texts or calls.Had been working fine before visiting EU and while there for 2 weeks.I’ve tried; closing down and re-starting; enabling Flight mode and returning to normal; enabling mobile data and turning it off;  enabling data roaming and turning it off; scanning for available networks and then selecting “3 UK”.Network signal strength is 2 or 3 bars.Device is Samsung Galaxy Ace S3 GT-S7275R, running Android 4.2.2.I am reasonably IT literate having taught it till 5 years ago.Advice please.

31
Mohammed
iD Mobile Employee
1 year ago
W
Civilian
Woakes SandraCivilian
posted in Ask a question.

help with changing number

Hi I previously was with Id but I got a new phone and contract with id through car phone warehouse and I have received a new number and I would like to change it to my old number but it won't let me change it because they are both id  

2
Mohammed
iD Mobile Employee
1 year ago
John Ridge
Rookie
John RidgeRookie
asked in Ask a question.

Refer a Friend/ service down on app ?

When I press the app menu item for Refer a Friend I only get an error message.… The requested URL was rejected. Please consult with your administratorIs this a known problem ?Is it a broken URL ? I have quite a few people locally who who like to join as currently the mast is down for many other service provy    

3
Mohammed
iD Mobile Employee
1 year ago
Samantha Skinner
Newbie
Samantha SkinnerNewbie
asked in Ask a question.

text messages not working properly

When I got to send a text message it comes up with not received but the recipient still gets the message!

11
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
dianka1054Newbie
asked in Ask a question.

Paying for contract which supposted to be cancelled already .

Hi. I'm paying for contract which supposed to be cancelled already. I've bought a contract with phone through carphone warehouse. But within 14 days cooling off period I've rang  carphone warehouse and cancelled this contract. It was around month ago. A couple of days ago I've spotted that my direct debit is active and that I've paid for first month of contract. This is contract for 24 months. So right now I'm paying for something I don't have and don't use. I've tried to find phone number to you guys but I couldn't.

8
Mohammed
iD Mobile Employee
1 year ago
Mada Mada
Newbie
Mada MadaNewbie
asked in Ask a question.

Extra charges after changing plans

Hi , I changed my plan at the beginning of March , i ve been charged normally for last month and for this month i had the new plan but the invoice came with the old amount ti be paid. can you please help and explain why?

2
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
singh1989Newbie
asked in Ask a question.

[Fraud] account has been opened on my name

Hi,Today i have opened an account in clearscore to check out credit ratings but I’m seeing default account has been opened on my name a year before. I never applied anything from ID mobiles.The address it’s showing for account opened, i never lived over there.I need to close asap not to affect my credit score.can someone  please help me on this?

11
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
JonJonNewbie
asked in Ask a question.

Number did not port from VOXI

I signed up for ID mobile last week (Wednesday) and signed to port my number in the process. I was with voxi and received my PAC code from them. On my invoice, it states my phone number as the number I wish to change to, whereas in the app it says that my phone number is a brand new number. It does not appear that my number has changed. According to their website, I have 7 days left of my voxi account. Is this the issue? Will it port after my voxi account has closed?

4
Mohammed
iD Mobile Employee
1 year ago
Andrew Lord
Newbie
Andrew LordNewbie
asked in Ask a question.

Switching problem

Ask for my mobile to be switched yesterday but not happened. Live chat is a nightmare, how to I chase this?? 

7
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
missclaretNewbie
asked in Ask a question.

confused over number transfer time

Hi- when I ordered my new sim I entered pac code etc into the order. I was asked to choose a transfer date and all dates were greyed out til around 9th May. My new sim has come and I want to transfer my number asap but when I put the details in online in my account it says that there is an error with the information and to try again. I have no clue when my phone number is going to transfer over as some articles say next day, but when I created my ID account online it said it will be on the date I chose. I don’t want to use the new sim number for 2 weeks. How can I get my number transfers asap before the bank holiday? Thank you 

10
Mohammed
iD Mobile Employee
1 year ago
Sarah Mc6
Newbie
Sarah Mc6Newbie
asked in Ask a question.

New phone contract is working but old phone number has not transferred

I started a new contract with ID mobile and the PAC code was completed in store at Curry's...my new phone is working but it is not using my old number. My old number has not transferred over yet and it has been over the time period set by ID. It should be working by now?? This means my sons emergency hospital appointments and specialist doctors cannot contact me as they have my old number as a contact number and when you ring it it states the number cannot be reached.... Please help ASAP!!! 

7
Sarah Mc6
Newbie
1 year ago
Kian Millns
Newbie
Kian MillnsNewbie
asked in Ask a question.

PAC code

Hi,I’ve just joined ID mobile and submitted the pac code I received from giffgaff when I was requesting an account. It all looked to go through ok and I chose the 28th as my switch date. None of the emails I’ve had mention the switch and I can’t see anything about it on the app, just that I can switch my number if I have a pac code. How can I check that the transfer is going to go through? Just thinking that it’s a BH weekend so I’m not going to be able to do it until next Tuesday if the request hasn’t been processed. Thanks

3
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Stokie10Newbie
asked in Ask a question.

i need a puk code

I had 2 sims for 2 phones.I need a puk code for the other SIM card 

1
Mohammed
iD Mobile Employee
1 year ago
H
Newbie
hedmundsNewbie
asked in Ask a question.

ive no internet when not on wifi

Hi i seem to have lost my 4G connection ive tried loads of different suggestions ie reboot, take sim out etc but cannot get 4G, also since messing around i seem to have lost internet connection when not on wifi

3
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
BpjanavaNewbie
asked in Ask a question.

Leaving ID and PAC code is not working with EE

Trying to transfer my number from ID mobile to EE however it is saying the PAC code is incorrect? Please help! 

4
Mohammed
iD Mobile Employee
1 year ago
Toffee1963
Novice
Toffee1963
asked in Ask a question.

How to keep my current sim only plan?

I want to keep my current sim only plan?

1
Mohammed
iD Mobile Employee
1 year ago
Frederick McLean
Civilian
Frederick McLeanCivilian
asked in Ask a question.

£100 currys voucher - 6a purchased 14 Feb 23

Got a Pixel 6a yesterday (14 Feb), partly because I promised my wife the £100 currys voucher if I could get a new phone!. Having read a number of messages about people not getting them, or being told they do not qualify, I am now worried as there was nothing in the package that arrived today or in the id emails. If I do not get it because of the plan I chose I am not going to be very happy, the initial screen clearly said a £100 voucher and did not flag if my plan did not get the voucher, a bit underhand I think.

6
Ian Broom
Newbie
1 year ago
Martin Proctor
Newbie
Martin ProctorNewbie
asked in Ask a question.

Old Number issues

I've transferred my old number over from Smarty to ID Mobile, however when I text people, my new number shows up on their phone rather than the number I brought across.Does anyone know how to fix this issue?

2
Martin Proctor
Newbie
1 year ago
F
Newbie
FtownsendNewbie
asked in Ask a question.

iMessages / SMS texts

Texts that should be blue iMessages are green and then I get the Not delivered notification even though they have been delivered. 

2
F
Newbie
1 year ago
Donald Russell
Newbie
Donald RussellNewbie
posted in Ask a question.

upgrade

Hi, I've just got myself an upgrade for my I'd mobile account. I'm going to continue the original contract until the new one starts. Is this going to cause any problems if I haven't activated my new sim yet. Also I want to keep my old number

8
Tom
iD Mobile Employee
1 year ago
J
Newbie
joeyceuNewbie
asked in Ask a question.

Transferring Number to existing ID Mobile account

I’ve been an ID Mobile customer for several years now.I have just purchased a new “premium” phone number, which I would like to move to my existing ID Mobile account, to replace my old number.So I’ve requested the PAC number for the new number, initiated the transfer following ID’s instructions, but when asking for the transaction number, none of the ones I enter are accepted...I suspect that this is because I’ve started my ID contract over 5 years ago or so, and the flow to transfer a number will have changed since then. Non of my welcome emails that I have from the past show the needed transaction number…I’ve been trying to get hold of someone through live chat for several days now, but they are always too busy and suggest to try later. So I’m hoping someone from ID community can help me here, as this is becoming pretty frustrating...

4
Tom
iD Mobile Employee
1 year ago
E
Newbie
Emma Louise 22Newbie
posted in Ask a question.

Transfer Old Number

I received a text message from ID mobile telling me my number has switched to ID Mobile and my account with my previous provider has been disconnected.I've turned my phone off and restarted it but my number still hasn't switched and my family have been trying to call my old number and new number but neither of them work.Can you tell me how I can make sure my old number has switched to ID Mobile please.

8
Tom
iD Mobile Employee
1 year ago
Valdemaras Berzinskis
Newbie
Valdemaras BerzinskisNewbie
posted in Ask a question.

switching cards

Already 3rd month running, still can't switch over my old number. Pointless help, pointless accessibility to customer's service, if one like this existing, pointless app on phone. Saying error or something familiar, no one can call me to I can explain properly what is going on. On automated chat can't describe or find what is wrong. Seams not used service or new number, thinking to claim refund with my bank.... 😡 Would be nice to find or get direct email to customer service at least.. 

1
Tom
iD Mobile Employee
1 year ago
A
Newbie
Andrew84Newbie
asked in Ask a question.

faulty number

My number was transferred across from Vodafone. However when I text certain people it's showing from my allocated number from ID Mobile. The strange thing is it's only certain people not everyone. I'm really confused. They try to reply to text but can't. They have to send a text to my actual transferred number. 

4
Tom
iD Mobile Employee
1 year ago
Caley Ashman
Newbie
Caley AshmanNewbie
asked in Ask a question.

address changed without my knowledge

hello my sim stopped working and it appears my address has been changed i need some assistance as the live chat doesn’t work and and the only way i found out was by trying to cancel

4
Tom
iD Mobile Employee
1 year ago
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