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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4880 Topics

NxkDr
Newbie
NxkDrNewbie
asked in Ask a question.

Internet is painfully slow (iPhone)

Hi, I’ve moved to iD because in my home town it actually has the strongest network, but the speed is so bad - I had a full strength 4G signal a few days ago and it was unusable slow. Now we’re on holiday so a different mast and I’m having the same problems - I have ¾ bars of 4G signal and my internet is running below 0.20mpbsI’ve tried contacting iD and honestly the internet is so bad that I’ve wasted hours trying to get hold of them today. It’s also cost us an awful lot of money by not being able to access something earlier.I’m keen to switch networks ASAP but whilst on holiday it doesn’t seem viable so if at all possible I’d love to fix it. Thanks :)

8
Kash
iD Mobile Employee
1 year ago
L
Newbie
LozzleeNewbie
asked in Ask a question.

false arrieres

Hello, I’ve received comms that I owe £16.50 on my account when I closed it and it’s affecting my credit rating so need this rectifying asap…I have confirmation screenshots of where I was told this was closed and I owe nothing - see attached.I can’t get through to customer service and need a letter stating that I owe nothing and to deduct it from my record.  I need it removing from my credit scorePlease can someone advise?thanks

4
Kash
iD Mobile Employee
1 year ago
Sam Cramphorn
Newbie
Sam CramphornNewbie
asked in Ask a question.

Why is it cheaper to take a new contract out via uswitch than upgrade?

It is cheaper for me to buy a new contract through uswitch than directly upgrade with ID Mobile? I am currently on a £10 per month 30 day rolling contract.I can get a phone & contract for £34.99 a month with uswitch, but it would cost £36.99 a month (plus £30 upfront cost) with ID direct.Bit weird?  

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
Claire0502Newbie
posted in Ask a question.

name change

Hi i have returned to my maiden name and wish to change my name on the account how do I do this thanks 

1
Kash
iD Mobile Employee
1 year ago
Leon Hambly
Newbie
Leon HamblyNewbie
asked in Ask a question.

no Internet connection

Good evening, I have no Internet connection. Change my plan today I was just wondering what was going on

2
Kash
iD Mobile Employee
1 year ago
P
Newbie
Purinsesu-pichiNewbie
asked in Ask a question.

help! I didn't ask or authorise this...how so i stop it?

Like it says in the title, I have received texts giving me a PAC code and texts saying my new provider has been in touch. I've not done any of these things but trying to get in contact with ID mobile has been unsuccessful. I don't want my number being ported! Or cancelled 

1
Kash
iD Mobile Employee
1 year ago
B
Newbie
bladerfcNewbie
asked in Ask a question.

transferring my number

Received my SIM from I'd mobile was with EE before gave them the PAC code from ee how long does it keep before I get my old number from ee working have never did this before cheers 

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
jakehuishblueyonder.co.ukNewbie
posted in Ask a question.

bill increase

Can anyone tell me why has my ID contract bill gone up from £14 to £15.97 this coming month? that is a rise of 14.0714%. Last year it went up by a pound. 

5
Kash
iD Mobile Employee
1 year ago
Jacob Dulson
Newbie
Jacob DulsonNewbie
asked in Ask a question.

upgrade

The upgrade options you are giving me are ridiculous. Why on earth would I want to upgrade an iPhone 12 I had off you for another iPhone 12 or lower model. Please help as this is just ridiculous. 

1
Kash
iD Mobile Employee
1 year ago
P
Newbie
petemitch67Newbie
asked in Ask a question.

no sim with phone. how does she contact IDMOBILE?? its is so frustrating not being able to speak to some one

My partner is a new customerher phone was delivered yesterday but there is no sim. How is she meant to make contact with ID mobile?

1
Kash
iD Mobile Employee
1 year ago
B
Newbie
budgie3Newbie
asked in Ask a question.

How can I transfer my account to a different email address?

I have a new account with iD mobile for which I used my “public” email address until I had tried it.If all goes well this will become my new phone service supplier and I will want to transfer it to a “private” email address which is not used for business messages. Is this possible and how may I do this please?  If not can I just start a new account with another email address and then switch?  If I switch will I be able to switch telephone numbers so I can keep my original number?

1
Kash
iD Mobile Employee
1 year ago
Emma Hammond
Newbie
Emma HammondNewbie
asked in Ask a question.

Help No sim

I have purchased a contract phone. However there is no sim with the phone.  Do I need to purchase separately even though it a contract with a phone number? Unsure who to contact for support ?       

1
Kash
iD Mobile Employee
1 year ago
Huw Matthews
Newbie
Huw MatthewsNewbie
posted in Ask a question.

restricted

I changed my direct debit date but still have been restricted for not paying.

1
Kash
iD Mobile Employee
1 year ago
Verity94
Newbie
Verity94Newbie
asked in Ask a question.

Setting up a direct debit

Hello, My direct debit was recently cancelled due to insufficient funds. I have since paid my bill but I'm unable to set up the direct debit again, each time I enter my details it won't allow me to set it up. I would love to speak to someone to rectify this rather than ringing manually to pay my bill each monthThanks

2
Kash
iD Mobile Employee
1 year ago
Francesca Danti
Newbie
Francesca DantiNewbie
asked in Ask a question.

where is my id card

Hello,I’ve been charged for the id monthly payment but I’m still waiting to receive my SIM card and the tracking code.can anyone help?how do we contact id to speak with an operator? please help both me and my partner are waiting for more that a week thank you

2
Kash
iD Mobile Employee
1 year ago
A
Newbie
AlinaCeNewbie
posted in Ask a question.

Switching number to ID issue

Hi, Can anyone help me with my switching, I have purchased the ID on 6th of April,already received the sim card but can not process with switching the number,however i do have provided all correct information.Can not access a live chat, hopeless!?

6
Kash
iD Mobile Employee
1 year ago
MandyBrown
Newbie
MandyBrownNewbie
asked in Ask a question.

sim only deals

I'm having trouble getting the 'sim only deals' page up. It tells me that it's unavailable - do you know if there is a problem? My contract with ID ends 7th May, I don't need a new phone but would like to stay with a sim deal - can anyone help???It's tell me that my URL request is rejected and my contract ref is 10719637870011034713 - if that helps anyone!     

2
Kash
iD Mobile Employee
1 year ago
Kingbhoy
Newbie
KingbhoyNewbie
asked in Ask a question.

Replacement sim question

Good evening,  Somewhere between activating my new sim and my number porting over I’ve managed to lose the sim card. I see the quickest way to get a replacement is heading to a carphone warehouse store. How exactly does this work?  Do I simply walk in, explain what’s happened and they’ll hand over a new sim with my number already ported onto it, or are there extra steps involved? Thanks in advance.

2
Kash
iD Mobile Employee
1 year ago
D
Newbie
DixJoeNewbie
asked in Ask a question.

Plan price growth by 14% - that's a joke

I signed a new contract in November. You decided to increase my bill (as everyone else's signed between November and February) by 14% which is £30.77 from £26.99. I know that's my fault by not reading the contract through carefully enough but it's ridiculous to increase price that much after 4 months. I hope people will consider changing the provider when contract ends, as we shouldn't support such companies.

10
Kash
iD Mobile Employee
1 year ago
C
Newbie
CPMNewbie
asked in Ask a question.

SIM card not delivered

...

1
Kash
iD Mobile Employee
1 year ago
Heather Lane
Newbie
Heather LaneNewbie
asked in Ask a question.

SIM CARD NOT ARRIVED

SIM ORDERED FRIDAY AND STILL NOT ARRIVED

1
Kash
iD Mobile Employee
1 year ago
adedoyin
Civilian
adedoyinCivilian
asked in Ask a question.

I want to cancel my contract asap

Hello  I signed up about 3 hours ago, I want to cancel my contract, and you must not charge me because I have a 14 day window legally. I have messaged you on twitter but no one replied. 

2
Kash
iD Mobile Employee
1 year ago
S
Rookie
solarpower03Rookie
posted in Ask a question.

ID SIM card not read

Hi all,I got a new SIM card, however as I put in my phone I got a welcome text.  Made porting request for tomorrow via the ID Mobile’s web form and the SIM card is not read on that phone anymore. But it is being read on other devices. Can someone help?Thanks,

3
Kash
iD Mobile Employee
1 year ago
L
Newbie
laurennewcombeNewbie
asked in Ask a question.

Old number not recognised when switched to iD mobile

So I’ve submitted a PAC via O2 to switch over to iD. submitted the pac code when ordering the phone, hoping it would then be an easy switch once the phone arrived. However, iD app and the phone itself will not recognise my old number as the iD number. No customer service to get in touch and ask what’s going on. O2 said I need to talk to iD as the pac code I submitted has been taken by iD. (I have an iPhone 13).can’t accept calls or texts to my old number. Please help?! 

5
Kash
iD Mobile Employee
1 year ago
A
Civilian
annah945Civilian
asked in Ask a question.

I can't transfer my number using PAC

I’ve recently joined iD Mobile from Vodafone. I got sent a PAC number by Vodafone and now can’t be sent a new one for another 30 days. When trying to to transfer my number it says ‘We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.’ I tried what everyone said and type my surname in capital letters but that didn’t work either.  I can’t work out if my number has transferred across or not. I tried to create an iD Mobile account and when it asked me to type in my phone number, I tried my original phone number and it said it couldn’t be found, so I then tried the phone number that they sent me and they said they had sent me a security code to create my account. However I never received that code which makes me think my phone isn’t using that phone number either. Seems like I’m stuck in between 2 phone numbers??

13
Kash
iD Mobile Employee
1 year ago
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